Palatine Credit Information Ltd T/A Palatine R&D Group

Palatine Research & Data Ltd T/A Palatine R&D Group

(whose principal is a member of the Association of British Investigators)


1. Introduction

These terms of business set out the basis on which we shall conduct all matters

undertaken for you and shall be read in accordance with any covering letter. Any

differences arising in respect of individual matters shall be notified to you in



2. Costs

2.1 The cost of our services shall be indicative of the type of work undertaken

and it is normal procedure for us to provide a quotation in each instance. Prices of

all standard searches however can be found on our website (

If there are any changes in your instructions or the matter circumstances at any

time these shall be reflected, as we deem fit, in an amended quotation which

shall be provided to you at the earliest opportunity. In the event that we are

unable to provide a quotation we shall keep you informed of the work in progress

on a periodic basis or upon your request.

2.2 Where it is necessary to instruct a third party on your behalf, including but

not limited to external investigators, to assist with your matter we shall do so as

your agent.


3. Billing

We prefer to bill at the conclusion of a matter however we reserve the right to

render interim invoices to you during the course of the matter.

If in the event you have any particular billing requirements please advise us prior

to us commencing work.


4. Payment of Invoices

Our bills are payable at the end of the month following and we reserve the right

to charge interest at an equivalent rate of 10% per annum chargeable from time

to time on late payments.


5. Complaints & Refunds

We hope that you will have no reason to complain about the services we provide

to you. However in the event that you are not satisfied please direct your

complaint to us in the first instance. All complaints made to us will be handled in

an efficient manner and we will strive to resolve them quickly. If you provide

proof that the information that we have supplied to be incorrect or out of date

then the invoice will be cancelled (if not paid) or credited, if it has been settled.


6. Liability

The services we provide you, which shall include any information or advice given

to you, is based solely on the information you have given to us and does not

constitute advice to any third party to whom you may communicate it.


Any information is provided on the understanding that it is necessary for the purposes of the legitimate interests pursued by the data controller and/or a purpose detailed in Schedule 2 of the Data Protection Act.  We confirm that we have processed any data to perform this task as instructed as your Data Processor, and within the terms of the Data Protection Act.

We accept no liability or responsibility for the information provided and cannot guarantee the accuracy of the information, which should be used as a guide only.  We accept no liability for the misuse of the information nor will we be held responsible for any errors or omissions.

Clients are advised to confirm the information provided before taking action and to obtain information from every source available, in addition to making enquiries through this office.


7. Rights of Third Parties

7.1 Our duties are owed only to the individual/company whose instructions we

are acting upon and we disclaim any liability to any other person. Unless

specifically agreed in writing by us in advance, you agree that you will not be

acting for another person/company.

7.2 The terms on which we are acting on your matters (contained herein or

otherwise) are intended to be enforceable solely by the instructing party and us.

7.3 We do not accept any liability for services or information provided by any

third parties instructed by us on your behalf in respect of your matters.


8. Confidentiality

8.1 We shall endeavour to treat as confidential all information concerning your

business affairs received as a result of your instructions and not to disclose the

information to any third party save to those persons whom we deem necessary to

inform unless such information (a) is or becomes generally available to the public

or (b) is required to be disclosed in any jurisdiction by any law.

8.2 We reserve the right to require you to enter into a separate confidentiality

agreement should we deem it necessary.

8.3 We reserve the right to act on behalf of other individuals/companies who

operate in your area or related area subject to our obligations of confidentiality

referred to above.


9. Publicity

From time to time we may wish to issue publicity about our company and where

there is no objection from our clients in respect of their specific matters we like to

identify certain individuals/companies and their particular transactions including

its nature and the parties involved. In the event that this is unacceptable to you

please let us know, otherwise we shall proceed on the basis that we are free to

provide details in relation to you, when appropriate.


10. Communication

We shall communicate with such of your officers, staff and other advisers as

appears to us to be appropriate. If however you have any specific security

requirements relating to the communication of information to you or your

company (as the case may be) then please let us know.


11. Termination

We reserve the right to terminate the provision of our services to you by

providing two weeks written notice delivered to your address. You may also

terminate your instructions to us on any matter at any time by providing us with

written notification. Notwithstanding any termination by either of us you agree to

pay any outstanding fees and costs incurred up to the date of termination or the

fixed fee agreed.


12. Documentation

If at the end of each matter you wish us to return or forward to you or others or

deposit in safe custody any documentation which we have acquired from you or

on your behalf in respect of such matter, please provide written instructions of

the same. In the event that we receive no instructions we shall retain such

documentation on our files for a period at our discretion not exceeding 6

months. Any subject access requests received will be dealt with by you or under

your instructions and within the provisions of the Data Protection Act 1998.


13. Variation of Terms

We reserve the right to amend or supplement any terms herein contained

generally or specific to any matter by providing notice in writing.


14. Governing Law

These terms of business are governed by and shall be construed in accordance

with the laws of England and you agree to submit to the exclusive jurisdiction of

the English Courts.


15. Data Protection

For the avoidance of doubt the instructions are accepted on the basis that our

services are conducted under the direction of the client and as such we are

deemed the Data Processor and the client, and/or the principa,l is deemed Data

Controller. The handling of personal data will be in accordance with your

instructions and direction and in accordance with the Data Protection Policy

published by The Association of British Investigators

All searches and enquiries that we conduct are Complaint and discreet

but in any event by instructing us, you confirm that you are acting in Compliance

with at least one of the Conditions contained in Schedule 2 of the Data Protection Act.